FAQ

In which countries are your products available?

We deliver Apex Games worldwide. Depending on the country of destination and customer needs, the most suitable transport system is selected.

What is the delivery time for your products?

Delivery time for standard games run between 15 to 30 days.If shorter terms are required we would readily provide a more precise information.

Can I request an invoice for VAT deduction?

At the time the order is placed you may request a copy of commercial invoice which will be sent along with our order acceptance.

How can I get proper answer to questions related to the game?

Each game is provided with an identification number that allows us to trace back all the information relative to it. By calling up this number you can request the information you need.

How can I buy spare parts for products purchased?

Each game is provided with an identification number that allows us to trace back all the information relative to it. By calling up this number you can request the information you need.

Is there a possibility to receive further training on how the game is run?

There is the possibility of hiring a online training on the operation of the game.

Which are the payment terms?

The standard term of payment is by bank transfer upon receipt of order acceptance.

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